Questions

This page contains answers to some of the common questions handled by our support staff.

 

1. Program Costs 

       Ontario Building Code

  • Interactive Ontario Building Code
  • Interactive OBC Part 9 Tables
  • Interactive OBC Part 10 and 11
  • See Cost
     

Back to Top



2. Program Evaluation 

There is a no risk evaluation period to satisfy yourself of the benefits of owning this program.

Subject to compliance with all the rules and conditions as stated in the copyright agreement, this program may be used for a period of 60 days for evaluation purposes.

At any time prior to completion of the evaluation period the program may be either registered or returned to Interactive Technical Software Inc. for a full refund of the cost paid minus the shipping costs and a processing fee of $ 15.00. On registration of the program the sale is considered complete and no refund will be available.

To receive the refund as stated above, please return the disk within 60 days of purchase with a note indicating that you are requesting a refund of your money.  On receipt of the disk by Interactive Technical Software Inc. the refund cheque will be mailed to you.  No refund will be available if you have not returned the disk within 60 days or notified Interactive Technical Software Inc. of your intention to return the program, within the 60 days period.


Back to Top



3. Code Amendments 

Whenever there is any amendment to the code, this update will be available to all registered uses by means of web downloads.   Clicking the Code Amendment button located on the main form accesses that latest amendments to the code.

It is the responsibility of the user to check for updates and Code amendments on a regular basis by using the Code Amendment button

Back to Top



4. Update Costs 

When the program is purchased, all amendments to the code will be available by web download at no charge for a period of one year from date of purchase.  After one year there will be a minor charge for renewal of your licence in order to avail of additional upgrades to the program.


Back to Top



5. Technical Support 

The program contains audio help that explains whatever is displayed on the screen. This help will guide you through the various sections of the program on a step-by-step basis.
Additional technical support is available by telephone at (905) 858 - 8644 at the following times:
8:00 am to 5:00 p.m. - Monday to Thursday.
8:00 am to 2:00 p.m. - Friday.
Technical support is also available by fax at (905) 858 - 0922, and by e-mail at sales@interactivesoft.net


Back to Top 



6. Hardware Requirements 

Computer :
P.C. 
Operating system : Windows  ME / NT / 2000 / XP /  Vista / 7 / 8
Processor : Minimum -  Pentium III or faster.
C.D. drive : Minimum - 16 speed; Recommended - 24 speed or faster.
Monitor resolution : 1024 x 768 or greater.
Memory ( RAM ) : Minimum - 64 Mb or greater.
Sound card and speakers : Required for audio help.

Hard Disk - Workstation :  90 Mb

Hard Disk - Network - Server :  150 Mb
Hard Disk - Network - Client : Same as Workstation.

Back to Top 



7. Ordering Program

To order program, go to Order Form page on this web and print the order form. Fill out the form and mail it to Interactive Technical Software Inc. Please enclose a cheque for the purchase with the order form. The program will be processed on receipt of cheque. 

This program may also be purchased by credit card, Please go to Order Form page on this web and print the order form. Fill out the form and fax it to Interactive Technical Software Inc. Fax (905)858-0922. 

Please allow approximately one (1) week for processing and shipping.



Back to Top






 

Questions or Comments? sales@ontariobuildingcode.com